FAQS

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# Frequently Asked Questions (FAQs)

## 1. What payment methods do you accept?

We accepting Cash on Delivery.

## 2. Do you offer international shipping?

No, we don't ship our products internationally. We ship our products only in United Arab Emirates.

## 3. How long does shipping take?

Shipping times depend on your location and the shipping method chosen. Typically, domestic orders take 2-4business days. Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing and postal service delays.

## 4. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and its estimated delivery date.

## 5. What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact our customer support within 3 days of receiving your order, and we will be happy to assist you with a replacement or refund.
For non-defective items, we accept returns within 3 days of the delivery date. The item must be in its original condition, unused, and in its original packaging. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

## 6. How do I contact customer support?

You can reach our friendly customer support team by visiting our Contact Us page [https://easybystore.com/pages/contact], where you'll find a contact form. Alternatively, you can also send us an email at [info@adornaurauae.shop]. We aim to respond to all inquiries within 24 hours.

## 7. Do you offer discounts or promotions?

Yes, we occasionally run special promotions and offer discounts to our valued customers. To stay updated on the latest deals and offers, consider subscribing to our newsletter and following us on social media [https://www.facebook.com/profile.php?id=100095255467115&mibextid=2JQ9oc
[https://www.instagram.com/adornaurauae_shop?igsh=ODBrNms2emlqa3Nz]
https://twitter.com/easybuy8989?t=03jKHHZ6-FOSHeSJAYDJkw&s=09
[https://www.youtube.com/@adornaurauae].

## 8. Are my personal details and payment information secure?

Absolutely! We take the security of your personal information seriously. Our website uses SSL encryption to protect your data during transmission. Additionally, we do not store any sensitive payment information on our servers. Your trust and security are of utmost importance to us.

## 9. Can I change or cancel my order after it has been placed?

We strive to process and ship orders as quickly as possible. If you need to make changes or cancel your order, please contact our customer support immediately. While we'll do our best to accommodate your request, please note that once an order has been shipped, we may not be able to modify or cancel it.
If you have any other questions or concerns not addressed here, please don't hesitate to contact our support team. We're here to assist you!
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